How a Traded-In Apple iPhone Gets Refurbished | WSJ

So you just traded in your used Apple iPhone 11 at your wireless carrier to get a deal on a brand new iPhone 14. Where does that old phone go? How do companies make money on it?

WSJ’s Joanna Stern heads to a U.S. Mobile Phones facility in New Jersey following an iPhone 11 through the refurbished process to explain how the second-hand phone market is a booming business.

0:00 In 2022, 73.5 million used and refurbished phones were shipped in North America
0:44 How second-hand facilities turn over so many iPhones
1:32 The first steps of the refurbish process: data erasure and triage
2:23 Next steps of the refurbish process: cleaning and grading
2:52 Final steps of the refurbish process: kitting and selling

Tech Things With Joanna Stern
Everything is now a tech thing. In creative and humorous videos, WSJ senior personal tech columnist Joanna Stern explains and reviews the products, services and trends that are changing our world.

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